Emerald
Return Policy


  1. RETURN

    If for any reason you are dissatisfied with any of our products, we will assist you with a prompt return or exchange. 

    All returns & exchange orders must be notified within 
    5 BUSINESS DAYS upon receiving the order. 

    Return refunds will be issued back after we received the items and after they are inspected by our Return/Exchange Department. ITEMS MUST BE UNOPENED AND INCLUDE ORIGINAL MANUFACTURE'S PACKAGING. Returns must be unworn, unaltered and unwashed with all tags. Customers will assume return shipping costs and a 
    20% RESTOCKING FEE

    We will not issue a return authorization for damages and claims after indicated dates. 


    *REFUNDS ARE NOT AVAILABLE - ONLY STORE CREDIT IS AVAILABLE. REFUNDS WILL NOT BE ISSUED.
    *ALL CLEARANCE ITMES ARE FINAL SALE - THEY CAN NOT BE RETURNED. 

    ALL RETURNS MUST HAVE A RETURN AUTHORIZATION NUMBERS(RA#) 

    Once you notify us with your return request, we will provide you with a Return Authorization Number. Please add the Return Authorization Number on the return box before you ship it out. 

    We recommend you to send your return via an insured carrier. We are not responsible for lost returns. Customers will be responsible for all shipping charges incurred for delivery and exchanges, including rush charges. 

    To request a return authorization number on a damaged item, please contact us by emailing
    laemeraldfashion@gmail.com.
    INCLUDE YOUR PO# IN THE SUBJECT LINE and the following information in the email body. 

    1. Invoice Number
    2. Company Name
    3. Address & Phone number
    4. StyleNo
    5. Quantity
    6. Color
    7. Reason for return